Business improvement strategies

You'll learn

• The real meaning of  “continuous improvement culture” – and how to promote it in your workplace.
• How to respond quickly to external pressures and develop improvement strategies.
• Methods for examining and streamlining internal systems and procedures.
• Strategies for boosting staff commitment and maintaining momentum.
• How to focus on customer service and identify stakeholder needs.
• Tools to monitor effectiveness, report results and ensure quality control.

You'll be able to

• Proactively plan and implement business improvements.
• Confidently make changes to increase workplace effectiveness and earn respect.

Course outline

• Quality
• What quality is and its importance?
• Dimensions of quality
• Universal characteristics of quality
• Improving your competitive position
• Customer service
• The seven sins of external service
• Customer service reading
• Increasing productivity
• Improved productivity
• Quality standards
• Processes
• Quality problems solved
• The quality improvement cycle
• Systems and processes
• Measurement system
• Analysis checklist
• Tools
• Flow charts
• Run charts
• Cause and effect diagrams
• Check sheets
• Pareto charts
• Nominal group technique
• Work distribution chart
• Teams
• Improvement teams
• Reporting functions
• Objectives of improvement teams
• Fundamentals of improvement team activities
• How to organise improvement teams
• Creative thinking
• How to develop your creative thinking skills
• Using meetings effectively
• Implementation
• Developing your productivity improvement
• Improvement approaches
• Six sigma
• Five step process improvement
• Process re-engineering
• The balanced scorecard
• Re-evaluating work practices
• Three directions
• Proposal writing guidelines

AU$299