Frontline leadership

You'll learn

• The principles of frontline management, including leadership styles and role modeling.
• Tools to help develop performance plans and key performance indicators.
• Techniques for effective performance appraisal.
• How to improve business reputation and apply organisational values in the workplace.
• Methods for promoting effective group and individual decision-making.

You'll be able to

• Be a more effective leader.
• Become a role model within your organisation.

Course outline

• Leadership and role modeling
• Leadership and behaviour
• Characteristics of admired leaders
• Leadership role of manager
• Practices of exemplary leadership
• Readiness for leadership
• Leadership concepts
• Transactional leadership
• Transformational leadership
• Distinction
• Leadership style continuum
• Managerial grid
• Negative leadership style
• Character qualities
• Traits
• Leaders and performance
• Performance plans
• Monitoring performance
• Individual performance plans
• Key performance indicators
• Developing KPIs
• Measuring KPIs
• Effective KPIs vs ineffective KPIs
• Leadership and an organisation's image
• Standards
• Values and standards in business
• When organisational values and standards are not met
• Dealing with unsatisfactory performance issues
• What is integrity?
• Integrity in the workplace
• Leadership and the decision making process
• Steps for decision making
• Scientific approach
• Fishbone diagram
• Pareto chart
• Primary and secondary data
• Quantitative and qualitative data
• Effective participation
• Using a group
• Leadership and decision making in action
• Groups
• Group development
• Behaviour patterns
• Group roles
• Group task roles
• Personal and social roles
• Dysfunctional roles
• Determining a course of action
• Communicating decisions
• Implementation
• Implementation process options
• Gathering feedback
• Analysing feedback

AU$299