Fair trading

You'll learn

• The background behind fair trading and its principles.
• How to ensure your company is operating within the fair trading law.

You'll be able to

• Understand fair trading law and consequences.
• Maximise opportunities to promote your business as a fair trade company.

Course outline

• The fair trading law and you
• Scope of the fair trading law
• Unlawful conduct
• Why be fair?
• Who is responsible for fair trading within the company?
• What if I don't understand the laws or have doubts?
• What could happen if you break the law?
• What could happen to your organisation if your break the law?
• How should I think about the fair trading requirements?
• Misleading and deceptive conduct
• What does the trade practices act say?
• The 8 guiding principles about misleading or deceptive conduct
• High risk areas
• Unconscionable conduct
• What does the trade practice act say?
• How does unconscionable conduct arise?
• When do the unconscionable conduct requirements apply?
• What should you ask yourself?
• How do I know what is potentially unconscionable conduct?
• What are some examples of potentially unconscionable conduct?
• Misrepresentations
• What is a misrepresentation?
• Prohibited misrepresentation
• Misrepresentations as to quality or standard
• Misrepresentations concerning use by other people
• Misrepresentations as to sponsorship, approval, characteristics, uses, or affiliation
• Incorrect statements about the prices of services
• Misrepresentations concerning conditions, warranties, guarantees or rights
• Associated offences
• Employment
• Full price
• Offering gifts
• Not intending to supply
• Nature of services
• Bait advertising
• Referral selling
• Home businesses
• Harassment and coercion
• Pyramid selling schemes
• Unsolicited credit or credit cards
• Unsolicited items
• Restrictions on the time you can call

AU$299

Please contact the Cyber Institute for more details