Privacy

You'll learn

• The ten privacy principles.
• What constitutes personal information, and how it should be collected, handled and stored.
• What your company needs to do to ensure data is secure.
• How to deal with information access.

You'll be able to

• Ensure you always operate within the bounds of privacy law.
• Ensure your business deals with personal information appropriately and securely.
• Implement and establish ‘best practice' techniques for collecting, handling and storing all personal and private information.

Course outline

• Privacy law
• The privacy act
• Privacy at the company
• Ten national privacy principles
• Privacy principles in a bank environment
• Special provisions for credit providers and credit reporting agencies
• What is personal information
• Sensitive information
• Compliance and good practices
• Collection of personal information
• Collecting personal information
• Disclosure during collection
• What customers should know
• Collecting a customer's personal information from someone other than the customer
• Use and disclosure of personal information
• Use and disclosure
• Using and disclosing personal information
• Using and disclosing without consent
• Disclosing information to third parties
• Data quality and security
• Data quality and data security
• Physical security
• Communication security
• Retaining and archiving documents
• Disposing of personal information
• Access to personal information
• Providing information
• Access to information
• Access issues
• Restricted access
• Other privacy matters
• Wrong and old, incorrect personal information
• Identifiers
• Anonymity
• Transborder data flows
• Complaints about privacy
• How can you comply

AU$299

Please contact the Cyber Institute for more details