Communication
Short Business Courses
TCI's short courses are specifically designed to enable rapid skill and knowledge transfer about specific topics that effect every day business. They can be referred to time and time again or they can be an important new employee learning tool. Short courses all feature a knowledge quiz at the end of the last module in each course. There are tips, tricks and take aways embedded in the courseware. This rich Australian based content is used by many businesses large and small throughout Australia.
Communication Essentials
This course has been designed to provide participants with an understanding of the
communication process, the common communication barriers, and how to improve communication
at work. Enhance team relationships and ultimately team performance though improving
communication.
Dealing with Difficult People
All managers face difficult people- an aggressive client or customer, an abrupt
or discourteous employer/employee, or the office drifter who disrupts other people's
work. Understand how to approach difficult people and situations in your organisation
and how to negotiate better solutions.
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Making Virtual Teams Work
As technology continues to grow and development, a new environment for the participation
and management of teams has emerged – the virtual environment. This course will
assist you in understanding the challenges of working within and managing a virtual
team across the boundaries of geography and time, through the appropriate use of
technology.
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Advanced Business Course
TCI's advanced business courses set the scene for supervisory and middle management roles. They explore the essential topics of leadership of self and teams, commercial business focus and making sound business decisions as well as to plan and prioritise workplace projects and the busy staff member's day, week and month.
Effective People Skills
This course is designed to introduce supervisors to the people management aspects of the workforce so they can achieve the best results from their people. The intention of this course is to identify and practice the key skills of communication, motivation, delegation, problem solving and decision making to enable the supervisor to maximise their own potential and that of their staff.
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AU$536.40
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