Sales and Business Development


Short Business Courses

TCI's short courses are specifically designed to enable rapid skill and knowledge transfer about specific topics that effect every day business. They can be referred to time and time again or they can be an important new employee learning tool. Short courses all feature a knowledge quiz at the end of the last module in each course. There are tips, tricks and take aways embedded in the courseware. This rich Australian based content is used by many businesses large and small throughout Australia.


Customer Service Essentials

Good customer service is a core part of operating a successful business. This course provides an understanding of the key practices and processes for delivering quality customer service. Participants will understand why customers are an important driver to the success of a business and how to make the most of customer interactions.

Essentials of Selling

Build confidence and become more effective in selling your products and services at all levels. At the end of this course you will be familiar with the fundamentals of selling and able to understand how to make the most out of all your sales opportunities and consequently grow the business of your organisation.

Fundamentals of Marketing

Understanding the key concepts of marketing and being able to identify your target market is a vital part of business success. Identifying and communicating the unique aspects of your product that motivate your target market to buy is critical in planning a marketing campaign. This course introduces the key concepts of marketing, with specific focus on the marketing plan.

Negotiation Skills

This course gives an overview of negotiation opportunities and processes. It also covers common negotiation tactics and strategies. The ability to negotiate effectively is an essential life skill. Developing this skill can greatly enhance both your career and your personal life.


Advanced Business Course

TCI's advanced business courses set the scene for supervisory and middle management roles. They explore the essential topics of leadership of self and teams, commercial business focus and making sound business decisions as well as to plan and prioritise workplace projects and the busy staff member's day, week and month.


Exceptional Customer Service

In today's competitive environment, customer service is a key tactic to create competitive advantage, word of mouth referrals and repeat business. This practical course gives those who are responsible for managing customer service key concepts, tools and techniques.

The course introduces a simple framework for customer service managers which simplifies the management of customer service. Practical applications of this framework during the course ensure that participants can apply them in their workplaces for competitive advantage.

  

AU$625.50

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