Communication essentials

You'll learn

• The stages of the communications process.
• Common barriers to effective communication.
• Techniques to improve your communication at work.

You'll be able to

• Make sure your communication is clear and understood.
• Build rapport and improve your working relationships.
• Maximise opportunities to persuade, build commitment and inspire action.

Course outline

• The communication process
• Personal insight profile
• Communication today
• Types of communication
• Effective communication
• Communication summarised
• The feedback process
• Positive feedback
• Negative feedback
• Barriers to effective communication
• Barriers of communication
• Listening
• Semantics
• Self interest
• Planning
• Failure to see the need
• How to be an effective listener
• Listening skills
• Active listening
• Six strategies to improve listening
• Take notes
• Concentrate
• Help the speaker
• Don't interrupt
• Listen non-verbally
• SOLER system
• Control distractions
• The power of effective listening
• Role of empathy
• Understanding empathy
• Types of empathy
• Using empathy
• Non-verbal communication
• Understanding non-verbal communication
• Verbal and non-verbal cues
• responsiveness

AU$99